Our Frequently Asked Questions Section - Have a Question For Us? Just Ask!
Q: Can you remove objects, scratches or a background from a photo?
A: Yes. However, depending on complexity, there may be an additional charge. For more information please email your photo to firstname.lastname@example.org and describe your requests in the body of your email. We will be happy to contact you regarding your editing needs before you place your order.
Q: Can you "crop" the photo to bring the featured object or person closer?
A: Yes. There is no additional charge for this. Another option is to crop the image in a photo and add feathered edges, it tends to add something "more", and generally, we do this automatically.
Q: How long does the process take?
A: If you are visiting our store, the engraving is usually ready for pickup the next day. This, of course, depends on the time of year. The timeframe at Enchanted Memories, Custom Engraving & Unique Gifts is very quick and can sometimes be done the same day! If you are ordering directly from our website, we send all orders within five days of payment confirmation and ship most everything USPS Priority. Orders are generally received by our customers within 10-14 days. A rush order can be done a bit quicker for a small fee.
Q: Do you engrave items not purchased at your store?
A: Yes. We can engrave items not purchased from us. Please contact us via email at email@example.com or via phone at 417.334.9668 for a quote as unique items are quoted on a per-project basis.
Q: How large can you engrave?
A: 18"x24" with an 11" thickness. We do not engrave directly on items that are over 25 lbs.
Q: I don't see what I'm looking for on your website. Do you have any other products?
A: Yes. Because we sell so many different items, we are unable to show everything on our web site. Please call us at (417) 334-9668 or e-mail us at firstname.lastname@example.org - our friendly staff can help you find what you are looking for.
Q: You mention Laser and Rotary Engraving, what is the difference?
A: Part One - Laser Engraving is the technology of engraving using a laser beam. It permanently engraves on materials such as Acrylic, Aluminum, Ceramics, Chrome, Copper, Glass, Hard Plastics, Leather, Marble, Pewter, Rubber, Stainless Steel, Wood and many others. All of these materials, with the exception of the metals, can (depending on thickness) be cut as well.
A: Part Two - Rotary Engraving is done using a Diamond Drag and literally cuts/scratches into the material. Brass, Silver, Gold, Pewter and some Stainless Steel are a few examples of materials engraved using a Rotary Engraver.
Q: How do I send my photo or logo?
A: Via "snail mail" - Remember that your photo will not be harmed in any way, we return your original photo to you as we received it. Via email - please send file as a high resolution (300dpi works fine) .jpg or .bmp. You may also upload your photo right directly to our website with the upload button on the order form. Should you have additional questions please feel free to contact us. We also accept images via text, zip/flash drives, CD and are able to pull any image from Facebook.
Q: How do I send my text files?
A: You may either type your text in an e-mail or attach a Adobe Photoshop, Corel Draw or Notepad file.